Comparison of domain specific and total mean rank scores of patient satisfaction for the BATHE and non-BATHE groups
| Domain | BATHE group | Non-BATHE group | Mann-Whitney score | Z (p value) | ||
| Mean rank score | Median (range) | Mean rank score | Median (range) | |||
| General satisfaction (q 1,7,17) | 67.5 | 10 (7–13) | 71.5 | 10 (5–15) | 2242.5 | −0.64 (0.52) |
| Professional care (q 2,3,6,9,10,12,13) | 79.1 | 34 (28–35) | 59.7 | 33.5 (27–35) | 1711.5 | −2.95 (0.003) |
| Depth of relationship (q 4,8,14,15,18) | 76.8 | 18 (14–25) | 62.0 | 18 (3–25) | 1869.0 | −2.22 (0.03) |
| Perceived time spent (q 5,11,16) | 69.3 | 6 (3–10) | 69.8 | 6 (3–15) | 2363.0 | −0.08 (0.94) |
| Total satisfaction (all questions) | 76.7 | 68 (59–83) | 62.1 | 67 (52–86) | 1875.5 | −2.16 (0.03) |
Bold values indicate statistical significance.
BATHE, background, affect, trouble, handling and empathy.