Results of survey
| Preintervention (n=200) | Postintervention (n=215) | P value | |
| Leaves message when calling, n (%) | 0.70* | ||
| Never | 34 (17.4) | 40 (19.4) | |
| Sometimes | 79 (40.3) | 79 (38.4) | |
| Often | 17 (8.7) | 22 (10.7) | |
| Always | 66 (33.7) | 65 (31.6) | |
| Receives reply within 24 hours, n (%) | 0.13* | ||
| Never | 59 (32.1) | 41 (20.7) | |
| Sometimes | 54 (29.4) | 70 (35.4) | |
| Often | 20 (10.9) | 30 (15.2) | |
| Always | 51 (27.7) | 57 (28.8) | |
| Question answered, n (%) | < 0.01 † | ||
| Never | 14 (7.4) | 2 (1.0) | |
| Sometimes | 52 (27.4) | 40 (19.3) | |
| Often | 37 (19.5) | 48 (23.2) | |
| Always | 87 (47.9) | 118 (56.5) | |
| Treated with respect, n (%) | 0.01* | ||
| Never | 3 (1.6) | 0 (0.0) | |
| Sometimes | 17 (9.0) | 11 (5.3) | |
| Often | 24 (12.6) | 19 (9.1) | |
| Always | 146 (76.8) | 179 (85.7) | |
| Easy to make appointment, n (%) | 0.03* | ||
| Never | 16 (8.4) | 10 (4.8) | |
| Sometimes | 43 (22.6) | 40 (19.3) | |
| Often | 33 (17.4) | 28 (13.5) | |
| Always | 98 (51.6) | 129 (62.3) | |
| Went to ED or urgent care, n (%) | 0.68† | ||
| No | 131 (66.2) | 143 (68.1) | |
| Yes | 67 (33.8) | 67 (31.9) |
Numbers may not sum to totals due to missing data, and column percentages may not sum to 100% due to rounding. Bold values highlight significance.
P value for *Mantel-Haenszel χ2 test or †standard χ2 test.
ED, emergency department.